Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs About ARTIS – Micropia

What are the opening hours of ARTIS-Micropia?

Micropia is open daily from 10:00 AM to 5:00 PM, including public holidays.

Where is ARTIS-Micropia located & what is its address?

ARTIS-Micropia is located in Amsterdam’s Plantage district, adjacent to ARTIS Zoo. Its address is Plantage Kerklaan 38-40, 1018 CZ Amsterdam, The Netherlands.

Is ARTIS-Micropia wheelchair accessible?

Yes. The museum provides elevators, ramps, and accessible restrooms. Visitors in wheelchairs can generally access all exhibition levels, though a few outdoor garden or historic paths may pose limitations.

How long does a visit usually take?

Most guests spend about 1 to 2 hours exploring the exhibits, depending on how deeply they engage with interactive stations, Lab Talks, and microscopes.

Can children enter for free / are there discounts?

Yes — children up to age 12 are admitted free of charge to ARTIS-Micropia.

Do I need to book tickets in advance or reserve a time slot?

It’s recommended to book tickets online in advance to secure entry, especially during busy days, though on-site ticket purchase is sometimes offered if space remains.

Are combination tickets available (for ARTIS Zoo, Micropia, Groote Museum)?

Yes — there are combo ticket options allowing access to ARTIS Zoo, Micropia, and the Groote Museum, often with a discounted rate.

What exhibits or experiences can I expect inside Micropia?

Visitors can view live microbes under microscopes, explore interactive installations like the “Kiss-o-Meter,” and attend Lab Talks (mini lectures) on microbiology topics.

Is photography allowed inside the museum?

Yes, non-flash photography for personal use is generally allowed. However, in certain sensitive exhibit zones or near delicate tech, flash or tripods may be restricted.